This page helps you resolve common issues that may occur during the installation and configuration of HaloSHARE GenNXT, as listed below.
Installation Interrupted due to Improper Configuration
Symptoms
Error message: "Failed to get thumbprint. Please check whether correct certificate file or correct password is given."
Background
The error message given above appears while installing HaloSHARE GenNXT.
Cause
The Root CA Signed Certificate password that you are attempting to import into the Certificate Store is incorrect.
Recommended Action
Verify and enter the correct certificate password.
Installation Interrupted due to Certificate
Symptoms
Error message: "Please check the certificate details and verify the certificate is installed properly.”
Background
HaloSHARE installation in MPIP results in the error message shown above.
Cause
The certificate that you installed in the Certificate Store (Current User or Local Computer) has expired.
Recommended Action
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Verify the certificate using the Microsoft Management Console (MMC) snap-in.
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If the certificate is invalid, add a new certificate.
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If you proceed with installing HaloSHARE GenNXT at this point, the following message appears: “Please check the certificate validity and details, Verify the certificate is installed properly and configured in the Azure portal.”
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Make sure that the same certificate is updated on the Azure portal (under the Certificate section > click Upload certificate).
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Continue with the installation now.
Installation Interrupted Due to Expired Certificate
Symptoms
The following error message is displayed:
"Client assertion contains an invalid signature. [Reason - The key was not found, Thumbprint of the key used by client.]"
Background
HaloSHARE installation in MPIP displays the error message shown above.
Cause
The certificate has expired. Although it was updated in the Certificate Store (Current User or Local Computer), it was not updated in the Azure portal.
Recommended Action
-
Log in to the Azure portal.
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Go to your registered application.
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Under Manage > Certificates & secrets, click Upload certificate and install the new certificate.
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Continue the installation.
HaloSHARE Service fails to Start
Symptoms
The error appears as “Process finished with error. Please check logs for more details."
The HaloSHARE Service log shows the following error.
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Background
The error messages mentioned above appear while initializing the HaloSHARE Service.
Recommended Action
Add the following registry key ipc_enable_file in HKEY_LOCAL_MACHINE\SOFTWARE\Secude\HaloSHARE GenNXT and reinitialize the service.
|
Name |
Type |
Data |
|
ipc_enable_file |
REG_SZ |
|
Configuring registry entry