Customer Support and Feedback

Please be ready with the below-listed information before contacting our team to help you with the issue you are experiencing. The data that you provide will help us to serve you better.

1. Full contact details.

2. HaloCAD and HaloCORE build version.

3. Date, time, and description of the error (if possible, provide screenshots).

4. What (if any) third-party products (software or other) were used in conjunction with our product?

5. Any other information necessary to reproduce the error.

Secude offers help and support through

1. Technical support email: support@secude.com
   If you choose the email option to contact us, please provide your company details with a detailed description of the issue and attach the log file (if any). Our representative will respond to your email inquiry.

2. Phone support: Call +41 41 510 70 70 to talk to our representative to diagnose and resolve the technical problem.

Other resources

To know about upcoming events, press releases, and to download whitepapers, please visit https://secude.com 

Documentation Feedback

Secude understands the importance of technical content when attempting to gain product knowledge and strives to continuously improve product documentation to ensure that users receive the information they want. To provide feedback on the documentation, please send an email to documentation@secude.com. Please include the following details in your feedback:

1. Product name and version

2. Documentation topic

3. Details of the suggestion or error

The technical documentation team will consider your feedback and address it in future documentation updates.